Here's a general list of questions that are most asked:
If you are having a crisis situation, please call our office at (210) 832-5656 during business hours or come to the office. If you or anyone you know is injured or in imminent danger, please call campus police or 911 for emergency medical assistance. Additional resources are list on the “Resources” tab.
Yes. Setting up an appointment is easy. You can call (210) 832-5656 or you can stop by our office in Administration building 438 and speak to the front desk admin.
We ask that you contact us at least 24 hours in advance to cancel so we can open your spot for another client who may need a counseling session.
Monday through Thursday we open at 8am and close at 6pm. On Fridays we open at 8am and close at 5pm.
We are currently not available on weekends, but we are happy to refer you to a counselor who is. We also invite you to contact any of the numbers of the resources on our webpage for assistance on the weekends.
We will provide appointment cards and will do reminder calls as much as possible. However, we suggest that you take an appointment card and record your appointment or set a reminder on your phone so that you don’t forget.
Students who are enrolled at the University of the Incarnate Word or one of its affiliate high schools and who are attending classes are eligible for counseling services. Faculty and staff are eligible for consultation services and referral to mental health resources. If you are not sure about your eligibility, feel free to contact our office at (210) 832-5656.