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UIW Employer Group Health Insurance

Benefit Overview Booklet 2018-2019

Gilsbar

Third Party Administrator

Gilsbar Website: www.mygilsbar.com

Medical Claims
Gilsbar L.L.C.
P.O. Box 2947
Covinghton, LA 70434

Members:

Customer Service Number: 877-301-2988 

CareValent Patient Advocacy Number: 833-500-0355

Providers:

Customer Service Number: 888-206-1019

Plan Documents:
Information on the Medical Plans
How do I talk to my Provider about the UIW Bronze and UIW Silver Plans ?
 
Helpful Hints:
  • Contact your provider’s office and let them know that your benefit plan has changed, and you are calling to make sure they are aware of the changes.
  • Let your provider know that you have Employer Group Health Insurance and is administered by Gilsbar. Offer to fax or email a copy of your ID card.
  • The provider’s staff may tell you to call your “insurance company” to find out if they are accepted by the plan or are “in-network.” If they do, explain that your plan doesn’t use a PPO network and you can go to any provider you choose. YOUR PLAN ACCEPTS ANY PHYSICIAN.
  • If the person you are speaking with doesn’t know whether they will accept the plan, ask to speak with the billing manager or the office manager. They are typically the ones who can make these decisions, or they will know who the decision-maker is.
  • If your provider’s office agrees to accept your plan, let them know that all the information about the plan is on your ID card which you will bring in to them at the time of your next appointment.
  • If your physician’s office doesn’t understand or they still have questions, please contact your Patient Advocate. Your Patient Advocate will call the provider on your behalf.

  • Your Patient Advocate is available to help you with talking to your physician. Please feel free to contact them Monday – Friday from 7:00 AM to 7:00 PM (CST) except holidays. Patient Advocate Phone Number 877.301.2988

Dental Information

Gilsbar Website: www.mygilsbar.com

Gilsbar Dental customer service: 877-301-2988

Dental Claims:
Gilsbar L.L.C.
P.O. Box 2947
Covinghton, LA 70434

Pharmacy Information

MaxorPlus RX


MaxorPlus Website: www.maxorplus.com

Customer Service Number: 800-687-0707

RX Claims
320 S. Polk, Suite 200
Amarillo, Texas  79101