IRD Info For Students

Helpdesk Support and Media Center Lab

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Helpdesk Services @ The Media Center Computer Lab:


During the hours of 7 am – 7 pm, Monday – Thursday 7 am - 5 pm Friday and 8 am - Noon Saturday, helpdesk personnel are located at the front desk of the Media Center Computer Lab.  Students and faculty may drop off their laptops to this helpdesk for service.  This desk at the Media Center Lab serves as the initial point of contact for all calls related to desktop and laptop support as well as calls related to audiovisual classroom support.  After daytime work hours, there is a 24X7 Helpdesk Service that the UIW community can call to report problems and to seek assistance.

24×7 Helpdesk On-campus @ extension 2721 | Locally @ 210-829-2721 Toll-free @ 1-866-614-5043 |


•             Helpdesk Service Request Form                               

•             Submit an AV Request Form



The Media Center Computer Lab


Located on the ground floor, south side, of the J.E. & L.E. Mabee Library is open seven days a week.  The lab offers students and faculty access to PCs, MACs, productivity, graphic and discipline specific software.  Black and white, color and large format printing services are also available. Click here to see the hours of operation  for the lab.  The lab now houses daytime helpdesk support services.


Media Center Lab Software


All computers in this lab have the standard MS Office Suite and the Adobe Creative Suite load.  Depending upon licensing, some software is installed on a limited number of machines.  Check this lab map to determine which machines have certain software installed: (Link to map).


•             Microsoft Office Suite (Word, PowerPoint, Access, Excel)

•             Adobe Creative Suite (Illustrator CS6, Photoshop CS6, InDesign CS6, Acrobat X Pro, Bridge CS6 and Media Encoder CS6)

•             Maya

•             SPSS

•             ESHA Food Processor

•             AutoCAD

•             Introduction to Algebra

•             Management Scientist

•             Chem Bio

•             Mathematica

•             Second Life


Media Center Printing Services and Scanning


The Media Center offers an Express Printing Station for students who need to print on the go.  More information about printing can be found here: Printing and Copying.  In addition, there is a flatbed scanning station for patrons to use.